KADEX AERO SUPPLY RETURN POLICY  – REVISED SEPTEMBER 2025

Customer satisfaction is always very important to us at KADEX and we understand that occasionally a part may have to be returned. If you are not satisfied with your purchase, the Goods may be eligible for return for credit provided that it is in a condition that allows us to resell the Good, it is in the original manufacturers packaging (if applicable), it is complete with all documentation, i.e. 8130-3, Form 1, shop report, etc. and it is within 30 days of receiving. KADEX reserves the option to bill the BUYER for any costs incurred in the certification of any Goods returned for credit.

1. No returns will be accepted after 30 days.
2. KADEX Aero is not responsible for Goods installed incorrectly due to aircraft eligibility. The BUYER is responsible to ensure and verify aircraft eligibility prior to installation.
3. BUYER will notify KADEX immediately if Goods arrive damaged and provide documentation. The BUYER will direct any claims relating to shipments that arrive damaged to the Courier Company and resolved based on their practices, policies and procedures.
4. Certain Goods are non-returnable, see Exceptions – No Returns List
5. Goods that have been installed are not eligible for return.
6. Returns are subject to a restocking fee based on a percentage of the selling price, or a minimum charge of $50.00.
7. All returned Goods require an RMA (Return Material Authorization Number). Please contact your Sales Representative for an RMA Number. Printed RMA’s must be returned with the part. Goods returned without an RMA number will be returned to the sender.
8. Returned Goods must be shipped via prepaid freight in undamaged condition.
9. Outbound freight charges, as well as inbound air charges are not refundable.
10. Goods sold in known as-removed condition are usually subject to BUYER’s satisfaction. Returns on these Goods must be made within 30 days of receipt.
11. Goods must be fully assembled.
12. KADEX cannot provide any further credits for install time or other overhead incurred by the BUYER.

Exceptions to Returns – No Returns on Following:

• Electrical/Electronics – Light Bulbs/Lamps, relays, circuit boards
• Parts less than $50.00
• Parts that have been modified, trimmed, painted or installed
• Parts that have had sealant or glue applied.
• Parts no longer required or not the problem i.e. parts used for troubleshooting or ordered in error more than 30 days ago
• AOG parts
• Kits
• Tooling and Test Equipment
• Special order parts including hoses,
• Non-Stocking items
• Hazmat or Dangerous Goods
• Books, Manuals, DVD’s, Software
• Non-Cancelable, Non-Returnable parts from Textron
• Spark Plugs removed from their factory packaging
• Tires previously mounted on wheels
• Assemblies with plugs and/or caps remove