Customer Testimonials
Our customers rely on KADEX to help keep their aircraft and operations moving. See what they have to say about their experience working with our team.
“Best AOG service ever – thank you!!”
- Kelowna based AMO
“Thanks 😊 you made my month!!! Yes its been a busy go this summer, rolling all my line maintenance through now s o I will get together an order here in the next week for general supplies. I am happy this has finally been made and I would like to thank you for all the pushing and work you did on this!!”
- East Coast AMO
“Hi, Richard, I ordered some oil from you. Thank you for the up and above service, the chocolate bars and everything that is fantastic. I hope if you are not the big boss and your big boss finds out about this because I am a businessman too. And that is a special touch, thank you.”
- Verified KADEX customer
“The True Blue USB jacks I ordered are delivered. I just opened them up, and…. Who am I thanking for the chocolate? Perfect 16:30 snack. Thank you so much !!! 😊
- Helicopter Operator – Canada
“I keep a C-172 at Peterborough. Jeff and the order desk staff have gone out of their way to leave my parts, oils etc in my airplane and ready for my mechanic. They have always been great to deal with, the smarties and chocolates in the order always make me happy. Customer service 10/10. Cordial, friendly, and competent service.”
- Verified KADEX customer
“Excellent customer service and competitive pricing.”
- Verified KADEX customer
It is great to work with Kadex. From placing orders with Jeff, to having conversations with the warehouse staff while orders are being put together, really makes the “little guy” feel like one of the big players. There’s a personal connection you don’t always get elsewhere.
- Customer feedback from verified KADEX customer
“Thanks Chris, the delivery went as supposed to, I was able to fix the airplane just on time for the mission! Thanks for your help!”
- Verified KADEX customer
“Dealing with Kadex has been all good you have gone over and above for a small purchaser as myself. Thanks !”
- East Coast AMO
“We appreciate as always Kadex’s excellent service.”
- King Air Fleet Operator
“I wanted to personally say thanks to you and your team for the swag and treats the staff are thrilled, myself as well. We even got the brake pads on the aircraft out for the weekend! Thank you for making it right. I appreciate that in dealing with Kadex ! I will have another order made up and to you over the weekend this week was just one busy week.”
- East Coast AMO
“Excellent job, they’re lucky to have such a solid employee and ambassador over there. We thoroughly enjoyed the tour and reception, and I really appreciate the white glove service during this hiccup.”
- Canadian GlaStar Operator
“Morning Aaron, I appreciate your team’s and your efforts thank you.”
- Canadian Flight Training & AMO
“Oh you guys are AMAZING!!!!!!! Thank you so much.”
- Verified KADEX customer
“Just wanted to send another thank you for all your efforts on this very challenging issue. I can’t think of another supplier (other than APD…haha) that would go this far above and beyond to make sure this aircraft was returned to service as quickly as possible. The end user, who is a very busy air ambulance operator, wanted to pass along their appreciation as well. You guys are rock stars and looking forward to doing more business together soon.”
- Verified KADEX customer
“Matt, did I tell you were the best ? !!, Thanks a million.”
- MRO based in France
“Thank you again for such amazing service. I am glad to know KADEX is there to help keep these great machines flying.”
- Verified KADEX customer
“Regarding Action 4 (Feedback after first installation), Customer confirms that the first installation has been completed. Based on the measurements and functional checks performed during the process, the corrective action plan implemented by KADEX/MFR are effective, and the component behaviour is consistent with the expected conductivity values and installation performance. No deviations have been observed during the installation. Thank you for the good work carried out in resolving this issue.”
- Prop Shop
“I needed a set of Engine Hoses for a KA200. One quick call to KADEX and BAM – they had a kit with everything I needed. The time savings was incredible.
Thanks for your help”
- FBO – Winnipeg
“Being in a very remote part of the country brings its challenges. We were very delighted to find new connectors provided with our LED Beacon Order. This was helpful and demonstrates that KADEX CARES. Thank-you.”
- Med Transport Operator – Iqaluit
“Good Morning Team KADEX, I just wanted to drop you a note and say how appreciative I was to get the Fuel Cell for my 185 on time. My AME and I are also very happy for the Installation kit, we had not considered all the gaskets, tape, etc during the order process…But they just showed up with the cell. Thanks for the chocolate bars….It might be the only lunch we get today!”
- Private Owner – Quebec
“Thank you Chris and Aaron. Very much appreciated. This saves our bacon.”
- Canadian Flight Training & AMO
“Here is a copy of the AOG PO for the Lear Tires. Thanks for the Great Service!”
- Canadian Helicopter & Fixed-Wing Charter Operator
“I just wanted to send out a huge THANK YOU to you and your team on this one! You’ve saved our hides! I had the unit in my hands at 1:00pm…The absolute fastest I have EVER had an AOG delivered. Thanks again!!”
- Canadian Regional Airline